Returns & Exchanges

THE BASICS...
Provided that items have not been washed, worn, or purchased on sale, you may exchange them or request a return in the form of store credit within 7 days of receipt.  START A RETURN >>

IMPORTANT TO KNOW...
  • Once your request has been received, a label will be emailed for you to print off (if you do not receive a label to your email, please let us know). The cost of this label will be deducted from your store credit once we process your return. At this time we are happy to offer return labels at a flat rate of $7.00.
  • If you have placed an order shipping to Canada or anywhere else outside the U.S., you are responsible for any return shipping costs. Please ship to: Florence Adams, ATTN: Returns,  529 W. Bertrand Ave., St. Marys, KS 66536.
  • All clearance or sale items are final sale and may not be exchanged, returned or refunded unless defective.
  • Exchanges will be fulfilled within 1-2 business days of us receiving the items. Additional shipping fees will apply.
  • Purchases made with store credit will always be refunded as store credit.
  • The original shipping charge is not refunded when exchanging or returning items.
  • Promotions and discounts will not be reimbursed
  • Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label
  • For exchanges, email us at support@florenceadams.com or call us at 785-437-6555 to make sure we have the size or item that you would like. As soon as we receive it, we will ship the exchange.

START A RETURN >>